Create Beneficial Relationships

Keep your percentage of credibility, without transforming your impulses of setting the capacity of relating with other people into a self-destructive tension.

Tired of the not respected promises of a computer company’s employees, a 28-year-old young man took courage and went like a shot at the company’s office where, after a lot of insistences, an employee led him to the general manager’s office:

- For two weeks I’m waiting for sending of my laptop, which I ordered on the Internet, and for which I paid online by card, and nor till today I haven’t received it.

The manager, bothered by the "nerve" of the unsatisfied young man, replied:

- This is your problem. Please contact the production department, because I am not the one who resolves these problems. The fifth door on the left. Have a nice day !

Do you test your success rate according to how you create a memorable experience in negative nuances for others in an additional example of the "everyone for himself" principle?

A weakness and a risk factor. The way, in which manager treated the customer represents a weak point and even a risk factor for the company which he leads. For it takes only one unsatisfied customer, which would make negative publicity of the services offered by the company, on the Internet forums or in the local newspapers, and here's how the company loses a lot of customers.

In fact, to be honest, the biggest problem is not of the customer, but of the manager, who has not taken the proper measures, and did not want to get involved in solving the problem, perhaps knowing that his subordinates are not making their job aright. The really serious problem is of the manager when, after to his company was made a negative publicity, suddenly decreases the number of customers. Furthermore, it is indeed a big problem if the company finally gets to go bankrupt... from a single unhappy customer.

Leadership to which minds always focus on profit tend towards, from everything that combines with a constructive approach and balanced even in relationships with potential rivals, is how you present yourself in a totally awkward situation from which escape is the foundation of your character: Integrity, ethics and moral firmness.

Character is the door that opens with that key that makes people believe that they are the exception to any principle that alienates them and forces them to be something other than they are.

Does your reputation have value only if it is gained for something great, or even when it is diminished at the stage of correcting a deviation from its own standards and principles?

The attitude adopted by you in the crowded situations determines the difference between the maximum and minimum value of your leadership. The more your attitude deviates from the rules established by your own professional status, the more intense will be the erosion process that affects your relationship with others.

Reducing the value of your leadership is the result of a process of erosion of your own performance, which fails to meet those "templates" that you have created - essential to be accepted by others. It is like shaping a fantastic mask, and using it whenever you do not know how to solve a problem in order to divert your true identity. Your inner resources still remain there, but are guided in another direction - and thus your attitude has to suffer.

If you want to keep your percentage of credibility, do not transform your own impulses of setting the capacity of relating with other people into a self-destructive "tension".

Just as a digital camera offers the possibility of transforming the RAW images into JPEG, so the resistance degree of your leadership should offer you the opportunity of changing your attitude, but without breaking the boundaries that separate you from others. In other words, you have to fit in their boundaries of certainty, by adjusting your attitude according to your leadership evolution, but also according to their requirements.

Give up the though attitude, because it cannot be tolerated for long. Such an attitude does not only get you nowhere, but in time, it compromises your credibility and weakens you inside.

Do you adopt an attitude of superiority that contradicts your essence through a manifestation of professional conduct that has value only if it is made public through a comparison of what the world expects of you?

Analyzing the two human categories in terms of two types of personalities: one that knows how to promote and sell its product through its attitude and one refractory to any reprehension or adverse opinion, and walking that line of principledness up to the last consequence, we see an evolution of the leadership direction in a less equitable manner.

We are dealing, therefore, with an alert, but regressive evolution in terms of awareness of those improper aspects under the influence of the leader, fully assessed by other people, which must be stopped before bringing leadership on the verge of a blockage.

And in the background, we deal with an improper development of the masked man. Although professionally developed, this kind of leader remains frozen in a careless immobility opposite to the dead end that other individuals who depend on him reach, but only as long as he keeps the curtain raised – as long as the company he leads is not affected by a business dilemma.

But over time, due to such an impulsive leader, we will definitely assist to an involution, to a distancing towards the awareness of the depth phenomenon called solidarity, without which the company will have a hard time keeping up.

How do you intercept a ball passed by your opponents: by a forced dispossession or a successful interception? In terms of leadership, this can be interpreted as follows. Whenever your customer returns dissatisfied, do not deprive him of his right to challenge your credibility. Be open to any new form of cooperation and any version of compromise without altering your personality, image and relationship with a quality leadership "inspired" only by the presence of a close connection type "Them - You".

Do you contribute to activating the response from others through an attitude of understanding a way of gaining respect that involves addiction to a picture that gradually changes into another image?

How would you have proceeded if you would be instead of the manager? If you are truly a professional, you would have listened to the customer’s complaints. Then, perhaps you would have apologized to him (even if you are the manager) and you would be personally involved in solving the problem, knowing that if you manage to win his admiration and respect, he will appeal and a second time to your services and, perhaps, will tell to his other friends about how nice you have served him.

What I want to say is that if you provide your help and you are cooperating with all the customers, you will be able to create a friendly relationship, beneficial to both sides, while a cold attitude, lack of involvement or indifference, cannot bring you any kind of benefit. You must be an artist who knows how to listen and then to come to their meetings. No matter how many departments exist in your company, a customer who wants at any cost to speak to you, it means that he has a quite serious reason. Moreover, remember the fact that your customers are always right. And any problem of your customer is actually your problem.

Keep your percentage of credibility, without transforming your impulses of setting your capacity of relating with other people into a self-destructive tension.

An image that gradually changes into another image targets a deceptive attitude manifested by a chosen openness to your fellow man, but which in reality only cherishes the opinion of evil attributed to an ignorance that cannot be forgiven.